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Need Help placing your order?

Below are some important items
to be aware of when checking out.

  1. 1. I just placed an order. What happens now?

    When you press “submit,” the screen will send a message saying, "Your order has been received your order number is _____". That message will trigger an emailed confirmation message with a subject line that reads "New Order on mandelininc.com". It provides all your order information. When the order has shipped, you will receive a second email message with a subject line "Order Shipped on mandelininc.com". This message will summarize your order and contains all necessary shipping and UPS tracking information.
  2. 2. I tried to place an order, but I don’t know if it went through.

    Did you click on the “submit” button? You must click “submit” to place your order for processing. When you have submitted your order, you will receive confirmation that your order has been received before you leave the screen. The message will say, “Your order has been received your order number is _____.” If that message does not appear, you did not “submit” your order.
    Registered users, can check on orders by logging in to his or her account by clicking “log in” on the upper right hand corner of your screen. Then enter your email and password. Click on My Account to view your purchase history and details of the order. You may also place a re-order directly from your account.
  3. 3. How do I estimate shipping costs within the US?

    To estimate shipping costs within the US, simply make your product selections and click on “view basket.” Select your method of shipping and enter your zip code to receive the estimated freight.
  4. 4. I submitted an order, but have not received an order confirmation (New Order on mandelininc.com) or an order shipped message (Order Shipped on mandelininc.com).

    If you have not received your confirmation message within ten minutes, the spam filter on your computer is blocking the messages from entering your inbox. Check your e-mail software and add mandelininc.com to your safe senders list.
    If you prefer not to add Mandelin to your safe senders list, you can become a registered user during the check out process to review your order history right on the Mandelin website. To log into your account, click “log in” on the upper right hand corner of your screen. Enter your e-mail address and password. Click on My Account to view your purchase history and order details. You can print a copy of your order summary and even place a re-order directly from your account.
  5. 5. I forgot the password to My Account. How can I retrieve it?

    If you have forgotten the password to your account you can reset it pretty easily. Click on the "Login" link on the top right corner of the page. There you will see a "Forgot Password" link to the left of the Submit button. Simply click on the "Forgot Password" link, then enter your email address and hit Submit. You will receive an email from "office@mandelininc.com" (if you do not receive it within 10 minutes, please check your spam) supplying you with a temporary password to get you back into your account. Once in your account, you can change the temporary password to one of your choosing.
  6. 6. When will I receive my shipment?

    Open your “Order Shipped on mandelininc.com” message. Scroll down to Shipping Information and click on the “Track your Package” link. This will take you directly to the UPS website where you can track the progress of your shipment.
  7. 7. What is UPS Sure Post?

    UPS Sure Post is a hybrid shipping method for shipments of no more than ten pounds (including packaging) that uses both UPS and the USPS. UPS delivers the package to the UPS facility closest to the delivery address and the USPS delivers it to the customer. The package will arrive to you from the USPS. UPS Sure Post is an economical method that takes 6 – 8 business days for delivery.
  8. 8. How to add Mandelin’s email address to your safe sender list.

    Outlook 2003 or 2007 (You have several options):
    a) Go to “Actions” on your e-mail menu bar. Select “Junk E-mail” from your pulldown menu. Select “Add Sender to Safe Senders list.” b) Right-click in the message and select “Add the Sender to Safe Senders List.” c) Go to Tools on the menu bar. Select “Options” in the pull-down menu. Under “Preferences”, select “Junk E-mail”. Then click on the “Safe Sender” tab. Click the “Add” button. Type the email address of the sender in the text box.

    Outlook Express
    a) Go to “Actions” on your e-mail menu bar. Select “Junk E-mail” from your pulldown menu. Select “Add Sender to Safe Senders list.”
    b) Right-click in the message and select “Add the Sender to Safe Senders List.”
    c) Go to Tools on the menu bar. Select “Options” in the pull-down menu. Under “Preferences”, select “Junk E-mail”. Then click on the “Safe Sender” tab. Click the “Add” button. Type the email address of the sender in the text box.

    AOL 9 (You can do either of the following)
    a) Add the e-newsletter mail address to your address book.
    b) Reply to the newsletter. If you reply to your email, AOL automatically puts the e-newsletter address in your address book.

    AOL 8
    a) Open the e-mail.
    b) Click the “Add Address” icon on the right.
    c) The e-mail address is pre-populated in the “Contact Details” pop-up.
    d) Verify that the pre-populated information is correct.
    e) Click “Save”.

    MSN Hotmail
    a) Go to the “Options” page.
    b) On the left side of the page, click “Mail,” and then click “Junk E-Mail Protection.”
    c) Click “Add Senders to Safe List.”
    d) Type out the email address of the sender and then click “Add.”

    Yahoo! Mail
    a) Use the “Not Spam” button to report messages you want in your Inbox that were delivered to your Bulk folder.

    Earthlink (If the e-newsletter e-mail address is in your Address Book, Earthlink won’t block it)
    a) Go to your Address Book, click the “Add” button. You only need to enter the e-mail address under Internet Info.

    Gmail
    a) Open the e-mail
    b) Click “More Options” in the e-mail header.
    c) Click “Add Sender to Contact List.”

    Apple Mail
    a) Add the email address to your address book.
    b) In Training mode, emails will arrive in the INBOX highlighted in brown. In Automatic mode, junk emails will arrive in the Junk box. To add an email that arrived in the JUNK folder, highlight the email message.
    c) Choose Message > Mark > As Not Junk Mail

  9. 9.How can I duplicate an order?

    If you have created an account with Mandelin, you can log in to your account at anytime to view your current and past orders.To duplicate an order, simply click on "View Order" next to the one you would like to duplicate. From the Order Details page, click on the "Duplicate Order" button in the lower right corner. You will then automatically be taken to your basket where you will see the duplicated order ready for checkout.